Contact Us

We’re here to help with questions about NeatLark products, orders, shipping, returns, or general store information.

For customer service assistance, please contact us by email.

Customer Support

Email: service@neatlark.com

When contacting us about an existing order, please include your order number and the email address used when placing the order. This helps us locate your order and assist you more efficiently.

Please do not send passwords or sensitive payment information by email.

What We Can Help With

Our customer service team can assist with:

  • Product questions
  • Order information
  • Shipping questions
  • Return and refund requests
  • Damaged or incorrect items
  • General store and policy questions

Business Information

Legal Entity: Chongqing Xinxilin Trading Co., Ltd.
Registered Address: Room 3-19, Annex 1, No. 300 Huying Road, Yuanyang Subdistrict, Liangjiang New Area, Chongqing, China
Email: service@neatlark.com
Website: neatlark.com