Return and Refund Policy
We want our customers to understand our return and refund process before making a purchase.
Eligible return requests must be submitted within 30 days of delivery, unless otherwise required by applicable law.
Return Eligibility
To be eligible for a return, an item should generally:
- Be returned within the applicable return period
- Be in substantially the same condition in which it was received
- Include original components and accessories where applicable
- Not show unreasonable damage caused by misuse
Certain items may not be eligible for return where an exception is permitted by applicable law.
Starting a Return
Before returning an item, please contact:
Please include:
- Your order number
- The item you wish to return
- The reason for your return request
- Photos where the item is damaged, defective, or incorrect
Please wait for return instructions before sending an item.
Do not send returns to the registered business address unless our customer service team specifically instructs you to do so.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact service@neatlark.com as soon as reasonably possible.
Please provide your order number and clear photographs where appropriate so that we can review the issue.
Refunds
After an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method.
After a refund is issued, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return and applicable legal requirements.
If a return results from an error attributable to us, such as an incorrect or eligible defective item, we will provide appropriate instructions.
For other eligible returns, return shipping costs may be the customer’s responsibility unless otherwise required by applicable law.
Order Changes and Cancellations
If you need to request an order change or cancellation, please contact us as soon as possible.
Once an order has entered processing or has shipped, we may no longer be able to cancel or modify it.
Contact
For return or refund assistance, contact: