Privacy Policy
NeatLark respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you visit neatlark.com, make a purchase, contact us, or otherwise interact with our online store.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Telephone number when provided
- Order and transaction information
- Products viewed, added to cart, or purchased
- Device and browser information
- IP address and general location information
- Website usage and interaction information
- Communications you send to customer service
Payment information may be processed directly by third-party payment providers. We generally do not receive or store complete payment-card information.
How We Use Information
We may use personal information to:
- Process and fulfill orders
- Provide order and shipping updates
- Process returns and refunds
- Provide customer support
- Operate and improve our website
- Detect and prevent fraud or misuse
- Maintain website and transaction security
- Comply with applicable legal and regulatory obligations
- Communicate with customers where appropriate
Where required by applicable law, marketing communications will be sent only with the appropriate consent or other lawful basis.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential store functionality, remember preferences, understand website usage, improve performance, and support measurement or advertising where applicable.
Your browser settings may allow you to control or block certain cookies. Disabling some cookies may affect website functionality.
How We Share Information
We may share information with service providers where reasonably necessary to operate our business, including providers supporting:
- Website hosting and e-commerce services
- Payment processing
- Order fulfillment and shipping
- Customer service
- Website analytics
- Fraud prevention and security
- Marketing or advertising services, where applicable
We may also disclose information when required by applicable law, regulation, court order, or other lawful process.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order administration, recordkeeping, dispute resolution, fraud prevention, and legal compliance.
Your Privacy Rights
Depending on where you live, applicable law may provide certain rights regarding your personal information, which may include the right to request access, correction, deletion, or other permitted actions.
To submit a privacy-related request, contact:
We may need to verify your identity before completing certain requests.
International Processing
Because our customers and service providers may be located in different countries, personal information may be processed outside the country in which it was originally collected.
Where required by applicable law, appropriate safeguards will be used.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Children’s Privacy
Our website is not intended for children who are not legally permitted to make purchases or provide personal information without appropriate parental or guardian involvement.
We do not knowingly seek to collect personal information from children in violation of applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal obligations.
The most current version will be made available on this website.
Contact Information
For questions regarding this Privacy Policy, please contact:
Legal Entity: Chongqing Xinxilin Trading Co., Ltd.
Registered Address: Room 3-19, Annex 1, No. 300 Huying Road, Yuanyang Subdistrict, Liangjiang New Area, Chongqing, China
Email: service@neatlark.com