Shipping policy
At NeatLark, we aim to provide clear and transparent shipping information so you know what to expect when placing an order.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully completed.
Processing times do not include weekends or public holidays. During periods of unusually high order volume or other operational circumstances, processing may take slightly longer.
Once your order has been shipped, tracking information will be provided when available.
Shipping Destinations
NeatLark currently ships to eligible addresses in the United States.
Shipping availability is confirmed during checkout based on the delivery address provided.
Estimated Delivery Time
After your order has been processed and shipped, standard delivery typically takes approximately 7–15 business days.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.
Shipping Costs
Standard shipping is $5.99 per order.
The shipping charge will be displayed at checkout before you complete your purchase.
Please review your order total, including shipping charges, before submitting payment.
Order Tracking
When tracking is available, tracking information will be provided after your order has shipped.
Please allow some time for the carrier's tracking system to update after shipping information is created.
You can also use the Track Your Order page on our website to check available shipment information.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at service@neatlark.com.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Delayed or Missing Orders
If your tracking information has not updated for an unusual period or your order has not arrived within the expected delivery timeframe, please contact us at service@neatlark.com.
Please include your order number so we can review the available shipping information and assist you.
Delivery Delays
Although we aim to provide reliable delivery estimates, delays may occasionally occur due to circumstances outside our reasonable control, including carrier disruptions, severe weather, public holidays, high shipping volumes, or other transportation issues.
Estimated delivery times should therefore not be considered guaranteed delivery dates.
Lost or Damaged Shipments
If you believe your shipment has been lost in transit or your order arrives damaged, please contact us at service@neatlark.com with your order number and relevant details.
For damaged items, we may request photographs to help us review the issue and determine an appropriate resolution.
Customs, Duties, and Taxes
NeatLark currently serves customers in the United States.
If any taxes, duties, or other government-imposed charges apply to an order and are not collected during checkout, they may be the responsibility of the recipient as permitted by applicable law.
Any applicable charges presented during checkout will be shown before the order is completed.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Email: service@neatlark.com
Website: neatlark.com